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Who Should Ask for Reviews: Business Owner or Employee?

“Phil, how do I get more reviews?” I’m asked that all the time. What I’m almost never asked is who should ask customers, clients, or patients for reviews.  That’s a shame, because a good strategy +...

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Keep Your Site, Lose at Local SEO: When Must You Rebuild?

Can your camel’s back take any more straw? Take care of your camel and it’ll take care of you.  Give it plenty of food and water, be its buddy, and don’t overwork it.  When your camel gets very old,...

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BBB Accreditation: Boring But Bumps Your Local SEO

I may be unpopular for saying this…. But here goes: You should consider getting accredited by the Better Business Bureau.  It can help your local visibility (if you’re in the US). Mind you, I am no...

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The Best [BLEEP]in’ Local Link Questionnaire

You need at least a few good links to rank well in Google Places and beyond.  Especially post-Pigeon update, and especially if you’re in a competitive local market. But that’s easier said than done....

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Google Helpouts Didn’t Have Time to Bleed

Google Helpouts and Jesse Ventura’s character in Predator have much in common: They both showed early promise, but got killed off way too soon. Well, on second thought, I guess that’s all they have in...

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How to Use Wildcard Searches for Local Keyword-Research: Lightning Round with...

Two little characters – the asterisk ( * ) and the underscore ( _ ) can help your keyword-research. Simply add them to various search terms you type into Google when researching keywords, and...

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20 Local SEO Techniques You Overlooked (Almost)

We local-SEO geeks talk about the same old basic principles a little too much: clean up your citations, don’t get penalized by Google, be mobile-friendly, earn “local” links, create “unique” content,...

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Which Local Review Sites Are on Your Side?

Not all review sites play games with customers and business owners. In that way, Yelp and Google+ are outliers.  Reviews there are important, of course.  But if you run into difficulty getting reviews...

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Who Can Write You an Online Review – Besides Customers?

Tricky question. Let’s start with the obvious gold standard: your customers write openly about their experiences with you in online reviews, and you did such a good job for them that those reviews...

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Lipstick on a Pig: Google Places “Report a Problem” Requests Now Rejected...

A couple days ago, Colan of Imprezzio Marketing reported that the next-to-useless “Report a problem” feature in Google Places had been revamped.  I was excited. After all, Google made it easier to...

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Pasting or Embedding Google Reviews on Your Site: Will They Get Filtered?

For a few years now, people like me have told clients and others that it’s probably not a good idea to copy their Google reviews and paste them onto their site as testimonials. The concern is that...

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Hauling in More Local Customers…Even When Your Wheels Are Spinning

That’s the name of the talk I gave at MN Search yesterday.  I covered 25 quick wins for attracting more local customers when you don’t know what to do next.  Some of my suggestions are for local...

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25 Principles of Building Effective City Pages for Local SEO

So you want to create “city pages” to attract local customers in places where you don’t have an office.  How can you make those pages attract customers rather than repulse them, rank well in the...

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Best Search Operators for Digging up Duplicate Local Citations

To claim your seat at the Local Feast, your citations need to be more or less correct.  But you can’t fix those listings if you can’t find them. Tools are unreliable.  Even the excellent Moz Local...

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20+ Depressing Observations about Yelp Reviews

I’ve seen Yelp from many angles: as a local SEO-er, as a local-reviews madman, as a consumer, as a two-year “Elite” reviewer, as a concerned citizen, and as a business owner. That means I’ve got a...

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How to Change Your CitySearch Business Categories without Breaking a Sweat

The categories you pick for your non-Google local listings also matter.  They influence your rankings within those sites, and seem to influence your Google Places rankings at least a little. I’ve...

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How to Know If Your Local Reviews Strategy Works

Your review count and average ratings are just the tip of the iceberg. Your business might have 200 reviews and a 5-star average and your review strategy could still be a flop. That’s because lots of...

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Updated for 2015: How to Write a Google Review of a Local Business

Google has changed the steps for writing a Google Plus review…again. Unlike 3 years ago, this time Google made the steps a little simpler for customers, clients, and patients.  The new “Collections”...

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What If Yext Gobbles up More Local Directories?

Yext has formed tight partnerships with some notable directories in recent years: MapQuest, InsiderPages, and CitySearch, among other bigger sites (and some rinky-dink ones). The core feature of...

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Interview with Bryan Seely: Google Maps Spam Fighter and Ethical Hacker for...

Try to guess which one of these things isn’t true of Bryan Seely: Created fake Google Places pages for the FBI and Secret Service, listed phone numbers he controlled, intercepted their phone calls,...

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